Terms and Conditions

Gift Site & Redemption Terms and Conditions

These Gift Site Redemption terms and conditions (“Terms and Conditions”) are applicable to all redemptions made under any Gift Site Brand facilitated by Smart Loyalty New Zealand Limited (“Smart Loyalty”). Any redemption by a gift coupon holder is considered as acceptance of these Terms and Conditions.
The Gift Site is managed by Smart Loyalty and is available solely to those who are sent a coupon by Smart Loyalty or a Smart Loyalty partner business.
Gift Site can be accessed online via the link sent in your gift email or by contacting Smart Loyalty’s call centre (0800 99 76278).
All Gifts are manufactured and/or provided by independent manufacturers, service providers or suppliers.

All Gifts are subject to availability and may be withdrawn or substituted at any time.
Special terms and conditions may apply to individual Gifts, such special terms and conditions will be advised to you on the Website.
Unless otherwise specified, all products on the Website include delivery costs.
Gifts will not be delivered to an address outside New Zealand.
Some gift items may not be able to be delivered to a rural address. Where this is the case, alternative options and arrangements will be provided. These arrangements may involve additional payment to facilitate.

All reasonable efforts will be made to ensure the information provided in relation to products or services on this website are correct. However, to the extent permitted by law, Smart Loyalty does not accept any liability for the lack of completeness or correctness of such information.
Once an order has been placed with the supplier of a product it cannot be cancelled, amended or exchanged for different product(s).
Coupons cannot be redeemed for cash.
All Gifts are subject to the Consumer Guarantees Act 1993.
Smart Loyalty makes no warranties or representation either express or implied with respect to type, quality, standard, fitness or suitability of Gifts outside of the application of the Consumer Guarantees Act.

As per New Zealand law, alcohol products will not be sold to persons under the age of 18 years.

Refunds and Returns

Once a Gift has been redeemed it cannot be returned and exchanged. However, a defective or damaged product may be replaced or exchanged for another product of equal value, dependent upon the product suppliers return policy. The gift must be returned in accordance with the suppliers return policy including being in new, ‘as new’ or unused condition with the original packaging, instruction manuals and all accessories. A product will not be accepted for exchange unless authorised for return by Smart Loyalty. Exchanged Gifts may incur a restocking fee.
If a product is received in a damaged state, the recipieant should notify Smart Loyalty immediately via email at info@smartloyalty.co.nz. The email should include photographic evidence of product, packaging and packing slip and an accompanying explanation of the damaged/faulty goods. Smart Loyalty cannot guarantee a repair or replacement of damaged goods but will contact the relevant reward supplier and/or courier directly and use best endeavors to achieve an outcome on the recipieants behalf.
Smart Loyalty will attempt to contact the supplier to arrange a refund, repair or exchange of an item. Although Smart Loyalty will make best endeavors to contact a supplier, Smart Loyalty is in no way obligated or liable to provide a refund, repair or exchange.

If Smart Loyalty determines that a refund is required, Smart Loyalty will re-issue a replacement coupon to the recipient.
Gifts cannot be replaced if stolen, lost, damaged, destroyed or otherwise altered after delivery.
If you do not receive your gift, you must notify Smart Loyalty within 30 days. Smart Loyalty reserve the right to determine if a replacement is to be issued.
Unless advised otherwise, Smart Loyalty will arrange delivery of redeemed Gifts to the address provided during the checkout process.

General

Any tax liability, duty or other government charge or reporting requirement in connection with or on any benefit derived by members from the use of a Gift by any recipient is the recipient’s sole responsibility.

Your Details

We recognise the importance of safeguarding your personal and financial information. Please refer to our Privacy statement to find out more about how we treat your information: Privacy statement

Changes to Gifts and these Terms and Conditions

Smart Loyalty may at any time at our discretion, and without notice, withdraw, limit, modify, cancel or increase the continued availability of any gift. Gift providers may also change without notice.